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RETURNS

If you're looking to return a faulty or incorrect item, please get in touch within 7 days of received date, we can get this sorted for you. 

Once returned you will be entitled to receive an exchange or a refund, which will not include the cost of the original postage and packaging. We are not able to refund or exchange items that not in original condition.

Returns Department
HOT KEYS PROJECT 
A3 Room, 11/F, On Shing Industrial Building, 
2-16 Wo Liu Hang Road, 
Fo Tan, New Territories, 
Hong Kong


Returns Terms and Guidelines

All returned items must be unworn, unwashed, complete with original tag/ sticker and/or packaging if applicable.

We are not responsible for the return shipping costs of the items.

All Items must be in original, resalable condition.

Please make sure all returned items are well packaged, so as not to be damaged in the post. The packing is part of the product, therefore any damage may result in the return being refused.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in the return transit.

If returned an item from outside the Hong Kong, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Hot Keys Project is NOT responsible for any return custom charges made.