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Shopping Guide

Payment guide

Following payment methods are available with Hot Keys Project :

 Pay with 

When you place an order with PayPal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.

You may still check out even without a PayPal account. To do so, please click on"Pay with Debit/Credit Card" and you’ll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal


Pay with    

The available credit card options are listed above.

Please note that Hot Keys Project does not collect your credit/debit card number or personal information when you make a payment. For questions regarding your transactions on our site, please consult your card-issuing bank for information.

 

We ship virtually worldwide!
Hot Keys Project offer several shipping methods for our customers and registered airmail

Orders will be delivered within 3-7 working days from the date of purchase, except pre-order. 


Shipping Method :  

1.Standard shipping : Hong Kong Post Office E-express service /Registered airmail 

2.Express shipping : Hong Kong Post Office Speed Post

Please kindly understand that above shipping fee policy will only be applied to certain countries. For others, ship fee will be automatically calculated based on each regions and weights of each parcels. (*Customers will be charged for tariffs)


E-express service 

E-express service via Hong Kong Post Office with tracking number and drop-off without signature,you can check your parcel status online, if you choose this method of shipping it is totally at your own risk.
[International] Shipping fee: USD6.00 for each order


Registered airmail 

Registered airmail REQUIRES signature. If you will not be home to sign for the package,they will leave you a notice card, take this notice card then you can either pick up your parcel from the Post Office. About the on-line tracking, due to most of countries which they only updated their internal system for international registered mail, there are no track events will be shown, but when you call them, they can still chasing the parcel.

[International] Shipping fee: USD6.00 for each order

[Hong Kong] Shipping fee: USD3.00 for each order 

Hong Kong Post Office Speedpost 

We provide expedited shipment using Hong Post Speed-post, item would arrive in 5-7 business days as compare to 14 to 21 days for our standard shipping. A tracking number is also provided. (Speedpost do not accept APO/ FPO address)

[International] Shipping fee: USD28.00 for each order

*All the free ship promotion not included speedpost service*


Shipping Information: 

We ship to the shipping address you provide us, so please take a moment to ensure accuracy of both your shipping information.  We do not accept responsibility for orders that shipped to the wrong address,  based on an error you made.   If this is the case, we will also not refund or resend your item.


Shipping time :

Shipment normally takes around 2 weeks to arrive in most countries (once shipped) (subject to flight availability and progress of customs clearance and aviation security check).


 *Extreme weather conditions and seasonal peaks may cause delivery delays.*


*Delivery times are estimates and commence from the date of shipping, rather than the date of order, and can take longer than expected due to invalid address, customs clearance procedures or other causes.*

 

*If you did not receive package or notice card within 3 weeks, please call your local office and tell them your tracking number, they will let you know your parcel status.*  


Shipping option : 

Sometimes,it may take too long to ship all items at once due to inventory. In that case,we will be shipped as soon as they are all available. 

 

Parcel  is lost or stolen :

Hot Keys Project  is not responsible for packages lost in transit. This includes international packages held, delayed or lost by customs.


Customs declared :

All package will be labeled as 'gift ', mention “keyboard keycap” and value of USD20.00 therefore import duty could be avoided in most countries.


However Germany and Italy custom may be charge custom duty despite the value stated on the package. Occasionally Germany customer will be charged by GDSK- the partner of our shipping carrier with a handling fee. Please be aware of this before your order.


We will not be responsible for the custom duties or any other handling fees incurred by third parties.


Order

Please make note of this deadline for each product.  


After the order deadline, your order cannot be changed or cancelled. (especially of pre-order)


For pre-order, we don't keep any stock, so each keycap is handled individually and sent to production almost immediately after our team organize the orders. Please make sure all information is correct before submitting your order. Because pre-orders on-demand orders , we cannot accept returns. However, if the keycap function fails, then of course we will make things right.  But if you just change your mind about your purchase (after pre-order deadline), I'm afraid we just can't help you. 


Please e-mail sales@hotkeysproject.com with all questions or issues.