When the order will be tendered to the courier, customers receive an email from Hot Keys Project with tracking number (AWB) related to the order.
To monitor the status of your order (only for e-Express and Speedpost service), customers may visit Hong Kong Post Office official website for and insert the given AWB number in the specific area “Track and Trace”. All the way from collection to delivery with real time updates on its location and status.
Hong Kong Post Office "Track and Trace" : http://www.hongkongpost.hk/en/mail_tracking/
You can contact us to for more information about the shipment delay, but it takes time. However, the best way to speed things up is to contact them and ask them the status.