Please make note of sales finish date, after the sales closed, we will start to processing order and there are not allow changed or cancelled during the process. (especially of pre-order).
MONTHLY SALE - will start organized and send out by batch after the sales finished.
PRE-ORDER - A pre-order is the reservation of an item that is not yet available for sale, after the pre-order sales finished, we will start to production , Pre-order items are shipped upon the completed within the time that is stated on the item’s purchase page.
AVAILABLE ITEMS - it takes up to 10 business days to process your order after you place it; Please note that during seasonal sales and promotional sales, delay may occur in the order’s processing.
Once you place order at the Hot Keys Project online shop, we will send you an email confirmation containing the details of your order.
You can track your order status under your Hot Keys Project Online Shop account. The order will go from “Pending” to “Shipped”, which means that the order has left Hong Kong.
Additionally, we inform you by email once the order is dispatched.
The shipping confirmation email contains shipping details along with the parcel tracking information, if available.