We are doing our best to adhere to our fulfillment times however, your delivery may require more time to be delivered due to closed borders and limited air freight availability as a result of the Coronavirus (COVID-19) pandemic. Thank you for your understanding.
SHIPPING, HANDLING AND DELIVERY DATES
Pending order verification and credit approval, orders will be dispatched usually within 5-10 business days once the order is confirmed (excluding public holidays). Additionally, dispatch delays for some orders may occur due to the high volume of orders placed during promotional periods or sales. Saturday, Sunday and Hong Kong public holidays are not considered business days. Please note: We follow the Hong Kong calendar and local time (HKT).
We currently use FedEx and Hong Kong Post for international orders. The shipments will be charged according to different countries/regions.
[Updated NOV 7,2021 HKT ]
Hong Kong Post currently available to overseas destinations as below:
Japan, Indonesia, Macao, the Philippines, Singapore, Thailand, South Korea, Viet Nam, United States, Australia, Mexico, Austria, Belgium, Denmark, Finland, France, Germany, Hungary, Luxembourg, the Netherlands, Norway, Poland, Portugal, Serbia, Spain, Sweden, Switzerland, Turkey and the United Kingdom
It may take 11 to 25 working days for mail items to reach recipients for most destination cities which are subject to situation of flight availability, customs clearance, aviation security check, force majeure events, etc as well as the territory coverage. For destinations in extensive territory like Russia, Brazil and Mexico, Indonesia and Philippines it may take more delivery time.
* The time required for customs clearance is not counted in the estimated of working days.
DELIVERY WITHIN HONG KONG
We offer $4 USD flat rate shipping on all Hong Kong (HKSAR) merchandise orders made at www.HOTKEYSPROJECT.com.
DELIVERY TO CHINA
We currently use SF express for China orders. The shipments will be charged on flat rate basis.
Please provided Chinese shipping information.
By selecting SF express, this ensures a quicker delivery (Duties unpaid):
Any customs or import duties are charged once the parcel reaches its destination country.
These charges must be paid by the customer.
Customers have to complete all the customs or import duties on their own. Please find out more information about the customs and imports duties on the SF express website.
TRACKING YOUR ORDER
You can check the status of your orders by the link we provided through the order page. Once shipped we will send you an email notification including tracking information, simply clicking on the tracking link will take you directly to our delivery partner’s website, where you can follow the progress of your shipment.
CUSTOMS DUTIES & TAXES
Those ordered products for shipment to countries outside of Hong Kong may be subject to customs duties, taxes and fees levied by the destination country, which are not included in the price of the products. The purchaser of the shipment will be the importer of record in the destination country and is responsible for all the said customs duties, taxes and fees. Hot Keys Project has no control over these charges and are not responsible for duties and taxes imposed, by the destination country.
Please note - we cannot undervalue orders, or mark them as a gift.