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If you would like an exchange due to DEFECT or WRONG ITEM, it must be requested within 14 days of delivery indicated by the customer’s tracking number provided. HOT KEYS PROJECT will not accept any returned merchandise without any written communication via email and authorised confirmation.  

Returns Department

A3 Room, 11/F, On Shing Industrial Building, 
2-16 Wo Liu Hang Road, 
Fo Tan, New Territories, 
Hong Kong

Returns Terms and Guidelines

All returned items must be unworn, complete with original sticker and/or packaging if applicable.

We are not responsible for the return shipping costs of the items.

All Items must be in original, resalable condition.

Please make sure all returned items are well packaged, so as not to be damaged in the post. The packing is part of the product, therefore any damage may result in the return being refused.

Please make sure all return packages are sent with a trackable, insured service.

We cannot take responsibility for items damaged or lost in the return transit.

If returned an item from outside the Hong Kong, please clearly mark the package 'RETURNED GOODS', to avoid any customs charges. Hot Keys Project is NOT responsible for any return custom charges made.

If a customer fails to accept delivery (Failed Delivery Attempts, Refused by Recipient), the parcel will automatically ship back to HOT KEYS PROJECT and the return shipping fees are the responsibility of the customer.  SHIPPING FEE WILL NOT BE REFUNDED.

HOT KEYS PROJECT reserves the right to make the final decision on all cases.